Terms and Conditions for Mexi Maids Cleaning San Diego

Terms and Conditions for Mexi Maids Cleaning

1. Introduction

Welcome to Mexi Maids Cleaning! These terms and conditions outline the relationship between Mexi Maids Cleaning San Diego (“we,” “us,” “our”) and our valued clients (“you,” “your”). By engaging with our services, you agree to abide by these terms and conditions in their entirety.

2. Service Agreement

When you schedule a cleaning service with Mexi Maids Cleaning, you are entering into a mutually beneficial contract in which you:

Agree to provide access to your property at the agreed-upon date and time for our cleaning service.
Commit to maintaining a safe working environment for our personnel. Confirm that you possess the necessary rights to utilize our services for the specified property.

3. Pricing and Payment

Estimates for cleaning services are provided based on the information provided by you, our esteemed client.
Prices may vary depending on the condition of the property at the time of service.
In instances where the condition of the property requires additional attention beyond the initial estimate, supplementary fees may be applicable. We will communicate any such charges to you prior to commencing the service.
Payment is expected upon completion of the cleaning service. For recurring services, payments will be due according to the agreed-upon schedule.

Each appointment is subject to a minimum service charge of $195, which generally corresponds to approximately three (3) labor hours. Actual charges depend on agreed rates and scope of work.

Property Condition, Health & Safety, and Right to Refuse Service

Mexi Maids Cleaning provides standard residential and move-out cleaning services. We are not a biohazard remediation, pest control, hoarding, or hazardous-materials service, and our team is not equipped or trained to clean such conditions.

For the safety of our personnel, we reserve the right to decline, postpone, or stop a cleaning service before or at any point after arrival if the property presents conditions including, but not limited to:

• Rodent, insect, or other pest infestation, or droppings/nesting from the same;

• Animal or human waste, urine, feces, vomit, blood, or other bodily fluids;

• Mold, sewage, flooding, or standing water;

• Hazardous materials, chemicals, drug paraphernalia, sharps/needles, or biohazardous waste;

• Excessive clutter, trash, or hoarding conditions that prevent safe access or cleaning;

• Any condition that, in our reasonable judgment, poses a health or safety risk to our team.

It is the client’s responsibility to disclose any such conditions at the time of booking. Because these conditions are typically not disclosed in advance and prevent us from performing the booked service, if our team arrives and must decline or stop the service for any of the reasons above, the appointment will be treated as a same-day cancellation and charged at 100% of the booking price, per Section 4, to compensate for the reserved time slot and travel.

Where conditions can be safely remediated by the client (e.g., pest treatment, waste removal), we are happy to reschedule the cleaning once the property is in a serviceable state.

4. Cancellation Fees (48 hour notice required)

We understand that plans can change, and we strive to accommodate our customers as best as possible. However, to ensure fairness to our team and to our other customers, we reserve the right to charge the following fees via the card on file.

Please consider how late or last-minute cancellations can negatively impact our anticipated earnings for the day – we are not always able to replace jobs on our schedule within such a short notice.

• Cancellations made less than 48 hours before the scheduled service will incur a $50 fee.

• Cancellations made less than 24 hours before the scheduled service will be charged 50% of the total booking price.

• Cancellations made on the same-day of a scheduled service will be charged 100% of the booking price.

To avoid cancellation fees, we kindly ask that you notify us as soon as possible if you need to reschedule or cancel your appointment. Thank you!

‍5. 24-hour Warranty

Your satisfaction is our priority. Should you find the cleaning service unsatisfactory, kindly notify us within 24 hours of service completion. We will promptly arrange a complimentary re-cleaning of your property.

6. Referral Program

As a token of appreciation for your loyalty and support, we offer a referral program. Clients may earn one complimentary cleaning service for every ten successful referrals resulting in bookings or after ten completed services by the referred client.

7. Limitation of Liability

Mexi Maids Cleaning shall not be held liable for any indirect, special, or consequential damages or losses, including but not limited to loss of earnings.
We assume no responsibility for damage or loss of items that were not properly secured or identified as fragile or valuable at the time of booking.

8. Privacy and Data Protection

Your privacy is paramount to us. Rest assured, all client information is treated with the utmost confidentiality and is securely protected.

9. Applicable Law

These terms and conditions are governed by the laws of the state of California.

10. Disputes

Any disputes arising from the use of our services will be resolved within the jurisdiction of the state of California.

11. Changes to the Terms

We reserve the right to amend these terms and conditions as necessary. Clients will be promptly notified of any revisions.

12. SMS/Text Messaging Terms

By providing your mobile phone number and opting in to our text messaging program, you agree to the following terms. As part of this program, you may receive SMS/text messages such as appointment confirmations and reminders, scheduling and service notifications, account and customer support alerts, and promotional or marketing offers.

To stop receiving messages, reply STOP to any text message. To request help, reply HELP at any time or contact us at support@meximaids.net or 619-777-4419.

Message and data rates may apply. Check with your carrier for details.

Carriers are not liable for delayed or undelivered messages.

You must be 18 years of age or older to use this SMS service.

For details on how we collect, use, and protect the information associated with our text messaging program, including our commitment that mobile opt-in information is never shared with third parties for marketing purposes, please review our Privacy Policy.

13. Contact

For inquiries regarding these terms and conditions or any of our services, please don’t hesitate to contact us at support@meximaids.net