Privacy Policy

Privacy Policy – Mexi Maids Cleaning

Effective Date: 2024

At Mexi Maids Cleaning, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with us, whether through our website, by phone, or in person at our San Diego location.By using our services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information:

• Personal Identification Information: Name, email address, phone number, mailing address, and payment details.
• Service Information: Details related to cleaning services requested, appointment dates, and customer preferences.
• Website Usage Information: IP address, browser type, operating system, and pages accessed (collected through cookies and analytics tools).

2. How We Use Your InformationWe use your information for the following purposes:

• To provide and manage cleaning services.
• To contact you regarding appointments, invoices, and service updates.
• To improve our website, services, and customer experience.
• For internal record-keeping, billing, and legal compliance.
• To send promotional offers and updates (you can opt-out at any time).

SMS/Text Messaging Program

Mexi Maids Cleaning offers an SMS/text messaging program so we can communicate with you about your service. The types of messages you may receive include appointment confirmations and reminders, scheduling and service updates, customer support replies, and, if you choose, occasional promotional offers.

How You Opt In: You consent to receive text messages from us when you provide your mobile phone number and agree to receive texts, such as by checking the SMS consent box on our website or booking/contact forms, by submitting your number when requesting a quote or scheduling a service, or by providing it to our team by phone or in person. Your consent is not a condition of purchasing any goods or services. By opting in, you confirm that you are the account holder for the mobile number provided or are authorized to provide it.

Message Frequency: Message frequency varies based on your interactions with us and the status of your appointments. Message and data rates may apply depending on your mobile carrier and plan.

Opting Out and Help: You can cancel the SMS service at any time by replying STOP to any text message you receive from us. After you reply STOP, we will send a confirmation message and you will no longer receive SMS messages from us. For help, reply HELP or contact us using the information at the bottom of this policy. If you change or deactivate your mobile number, you are responsible for notifying us so we can update your information.

Carriers are not liable for delayed or undelivered messages. For information on how we handle the data associated with this program, please see the “Sharing Your Information” section below.

No Mobile Information Sharing: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Information may be shared only with subcontractors who provide support services on our behalf, such as customer service, and only as needed to deliver our messaging program.

3. Sharing Your InformationWe do not sell, rent, or trade your personal information. We may share information with trusted third parties only in the following situations:

• With service providers assisting with billing, scheduling, and customer support.
• When required by law, legal proceedings, or to protect our legal rights.
• To prevent fraud, abuse, or violations of our terms of service.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Data Security

We implement security measures to protect your personal information from unauthorized access, use, or disclosure. However, no data transmission or storage system is 100% secure. We encourage you to take precautions when sharing sensitive information online.

5. Your Privacy RightsYou have the right to:

• Access and update your personal information.
• Request the deletion of your information, subject to legal and business requirements.
• Opt out of marketing communications by following the instructions in our emails or contacting us directly.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies help us understand website traffic and user behavior. You can manage your cookie preferences through your browser settings.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

8. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of significant changes through our website or other communication channels.

10. Contact Us

If you have questions or concerns about this Privacy Policy or your personal information, please contact us:

Mexi Maids Cleaning
San Diego, CA
Phone: 619-777-4419

Email: support@meximaids.net